/* hallmark: v2.0.0 | shape: workbench | theme: warm-alabaster-studio (custom Dribbble Nixtio off-white) | genre: modern-minimal | job: operate-b2b-travel-cases | signature: tboh-case-graph-and-bento-telemetry */
/* critique: replaced dark neon gradient template with warm alabaster #F5F3EE paper, pure #FFFFFF bento surfaces, #141413 obsidian pills, #E4F5A3 botanical lime highlight, Instrument Serif display numerals, Plus Jakarta Sans untracked sentence-case labels, and zero nested card-in-card clutter. */

:root {
  --bg-canvas: #f5f3ee;
  --bg-surface: #ffffff;
  --bg-subtle: #edeae2;
  --bg-recess: #e6e2d8;
  --bg-obsidian: #141413;
  --bg-obsidian-soft: #242320;
  --bg-volt: #e4f5a3;
  --bg-terracotta-soft: #fdece8;
  --bg-amber-soft: #fef4e2;
  --bg-sage-soft: #e6f4ec;
  --bg-lavender-soft: #f1ecfb;

  --ink-primary: #141413;
  --ink-secondary: #4a4740;
  --ink-muted: #78746b;
  --ink-on-dark: #faf8f5;

  --accent-terracotta: #d94e34;
  --accent-sage: #1b6b45;
  --accent-amber: #b45d06;
  --accent-plum: #5b32a8;

  --border-hairline: #e2ddd3;
  --border-strong: #cbc4b5;

  --shadow-card: 0 2px 12px rgba(20, 20, 19, 0.04), 0 1px 2px rgba(20, 20, 19, 0.03);
  --shadow-modal: 0 24px 64px rgba(20, 20, 19, 0.16);

  --radius-sm: 10px;
  --radius-md: 16px;
  --radius-lg: 22px;
  --radius-pill: 999px;

  --font-display: "Instrument Serif", Georgia, serif;
  --font-sans: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, sans-serif;
  --font-mono: "JetBrains Mono", monospace;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html,
body {
  overflow-x: clip;
  background-color: var(--bg-canvas);
  color: var(--ink-primary);
  font-family: var(--font-sans);
  font-size: 15px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

:focus-visible {
  outline: 2px solid var(--ink-primary);
  outline-offset: 2px;
}

@media (prefers-reduced-motion: reduce) {
  * {
    animation-duration: 0.01ms !important;
    transition-duration: 0.01ms !important;
  }
}

.app-shell {
  max-width: 1680px;
  margin: 0 auto;
  padding: 18px 28px 42px;
}

/* Top Studio Masthead */
.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 14px 22px;
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-card);
  flex-wrap: wrap;
}

.brand-cluster {
  display: flex;
  align-items: center;
  gap: 14px;
}

.brand-emblem-slot {
  width: 48px;
  height: 48px;
  border-radius: 14px;
  background-color: var(--bg-subtle);
  border: 1px solid var(--border-hairline);
  overflow: hidden;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.brand-emblem-slot img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.brand-title {
  font-size: 18px;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--ink-primary);
  display: flex;
  align-items: center;
  gap: 10px;
}

.brand-badge {
  font-size: 12.5px;
  font-weight: 600;
  padding: 3px 11px;
  border-radius: var(--radius-pill);
  background-color: var(--bg-volt);
  color: var(--ink-primary);
}

.brand-subtitle {
  font-size: 13px;
  color: var(--ink-muted);
}

.topbar-controls {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.live-pill {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--accent-sage);
  background-color: var(--bg-sage-soft);
  padding: 6px 13px;
  border-radius: var(--radius-pill);
}

.role-switcher {
  display: flex;
  align-items: center;
  gap: 8px;
  background-color: var(--bg-subtle);
  padding: 5px 12px;
  border-radius: var(--radius-pill);
}

.role-switcher label {
  font-size: 12.5px;
  color: var(--ink-secondary);
  font-weight: 600;
}

.role-switcher select,
.filter-select,
.input-control {
  background-color: var(--bg-surface);
  color: var(--ink-primary);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-sm);
  padding: 7px 12px;
  font-size: 13.5px;
  font-family: var(--font-sans);
  font-weight: 500;
}

.role-switcher select {
  border-radius: var(--radius-pill);
  padding: 5px 12px;
}

/* Tactile Studio Buttons */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 9px 18px;
  border-radius: var(--radius-pill);
  font-size: 13.5px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid transparent;
  font-family: var(--font-sans);
  color: var(--ink-primary);
  background-color: var(--bg-subtle);
  transition: transform 0.14s ease, opacity 0.14s ease, background-color 0.14s ease;
}

.btn:hover {
  transform: translateY(-1px);
}

.btn:active {
  transform: translateY(0);
}

.btn-primary {
  background-color: var(--bg-obsidian);
  color: var(--ink-on-dark);
}

.btn-primary:hover {
  background-color: var(--bg-obsidian-soft);
}

.btn-danger {
  background-color: var(--accent-terracotta);
  color: var(--ink-on-dark);
}

.btn-emerald {
  background-color: var(--bg-volt);
  color: var(--ink-primary);
  border-color: var(--border-strong);
}

.btn-ghost {
  background-color: var(--bg-surface);
  border-color: var(--border-hairline);
  color: var(--ink-secondary);
}

.btn-ghost:hover {
  background-color: var(--bg-subtle);
  color: var(--ink-primary);
}

/* Bento Hero & Telemetry Strip (Dribbble Nixtio Off-White Editorial Style) */
.bento-overview {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr) minmax(0, 1fr) minmax(0, 1.15fr);
  gap: 14px;
  margin-top: 14px;
}

.bento-card {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-lg);
  padding: 18px 20px;
  box-shadow: var(--shadow-card);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  min-width: 0;
}

.bento-card.bento-volt {
  background-color: var(--bg-volt);
  border-color: var(--border-strong);
}

.bento-card.bento-obsidian {
  background-color: var(--bg-obsidian);
  color: var(--ink-on-dark);
  border-color: var(--bg-obsidian);
}

.bento-card-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  font-size: 13px;
  font-weight: 600;
  color: var(--ink-secondary);
}

.bento-obsidian .bento-card-head {
  color: var(--bg-subtle);
}

.bento-display-num {
  font-family: var(--font-display);
  font-size: 44px;
  font-weight: 400;
  line-height: 1.02;
  letter-spacing: -0.02em;
  margin: 8px 0 6px;
  overflow-wrap: break-word;
}

.bento-foot {
  font-size: 12.5px;
  color: var(--ink-muted);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.bento-volt .bento-foot {
  color: var(--ink-secondary);
}

.bento-obsidian .bento-foot {
  color: var(--bg-recess);
}

/* Nixtio-Style Pill Bar Visualizer */
.pill-bars {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  height: 46px;
  margin-top: 6px;
}

.pill-bar-col {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
}

.pill-bar-fill {
  width: 100%;
  border-radius: var(--radius-pill);
  background-color: var(--bg-obsidian);
}

.pill-bar-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--ink-secondary);
}

/* Navigation & Interactive Demo Journeys Bar */
.subnav-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin-top: 14px;
  padding: 10px 16px;
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-card);
  flex-wrap: wrap;
}

.nav-tabs {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.nav-tab {
  padding: 8px 16px;
  border-radius: var(--radius-pill);
  font-size: 13.5px;
  font-weight: 600;
  color: var(--ink-secondary);
  background-color: transparent;
  border: 1px solid transparent;
  cursor: pointer;
  font-family: var(--font-sans);
}

.nav-tab:hover {
  background-color: var(--bg-subtle);
  color: var(--ink-primary);
}

.nav-tab.active {
  background-color: var(--bg-obsidian);
  color: var(--ink-on-dark);
}

.journey-ribbon {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}

.journey-label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--ink-muted);
  margin-right: 4px;
}

.journey-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 13px;
  border-radius: var(--radius-pill);
  background-color: var(--bg-subtle);
  border: 1px solid var(--border-hairline);
  color: var(--ink-secondary);
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  font-family: var(--font-sans);
}

.journey-btn:hover {
  background-color: var(--bg-recess);
  color: var(--ink-primary);
}

.journey-btn.active {
  background-color: var(--bg-volt);
  border-color: var(--ink-primary);
  color: var(--ink-primary);
}

.journey-step-tag {
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 700;
  padding: 1px 6px;
  border-radius: var(--radius-pill);
  background-color: var(--bg-surface);
  color: var(--ink-primary);
}

/* Guided Spotlight Banner */
.journey-banner {
  margin-top: 12px;
  padding: 14px 20px;
  border-radius: var(--radius-md);
  background-color: var(--bg-surface);
  border: 1px solid var(--border-strong);
  box-shadow: var(--shadow-card);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}

/* Main Split Workspace */
.workspace-grid {
  display: grid;
  grid-template-columns: minmax(0, 410px) minmax(0, 1fr);
  gap: 16px;
  margin-top: 14px;
  align-items: start;
}

.panel {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-card);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  min-width: 0;
}

.panel-header {
  padding: 16px 20px;
  border-bottom: 1px solid var(--border-hairline);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.panel-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--ink-primary);
  letter-spacing: -0.01em;
}

/* Queue View Pills */
.queue-views {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border-hairline);
  background-color: var(--bg-canvas);
}

.queue-pill {
  padding: 5px 12px;
  border-radius: var(--radius-pill);
  font-size: 12.5px;
  font-weight: 600;
  background-color: var(--bg-surface);
  color: var(--ink-secondary);
  border: 1px solid var(--border-hairline);
  cursor: pointer;
  font-family: var(--font-sans);
}

.queue-pill.active {
  background-color: var(--bg-obsidian);
  color: var(--ink-on-dark);
  border-color: var(--bg-obsidian);
}

.queue-filters {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 8px;
  padding: 10px 16px;
  border-bottom: 1px solid var(--border-hairline);
}

.ticket-list {
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 760px;
  overflow-y: auto;
}

.ticket-card {
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-md);
  padding: 14px 16px;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  gap: 8px;
  transition: transform 0.12s ease, background-color 0.12s ease;
}

.ticket-card:hover {
  background-color: var(--bg-subtle);
}

.ticket-card.selected {
  background-color: var(--bg-surface);
  border: 2px solid var(--bg-obsidian);
  box-shadow: var(--shadow-card);
}

.ticket-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 6px;
  flex-wrap: wrap;
}

.ticket-id-group {
  display: flex;
  align-items: center;
  gap: 6px;
}

.mono-tag {
  font-family: var(--font-mono);
  font-size: 11.5px;
  font-weight: 600;
  padding: 3px 8px;
  border-radius: 6px;
  background-color: var(--bg-subtle);
  color: var(--ink-secondary);
}

.tboh-tag {
  font-family: var(--font-mono);
  font-size: 11.5px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: 6px;
  background-color: var(--bg-obsidian);
  color: var(--ink-on-dark);
}

.badge {
  font-size: 11.5px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: var(--radius-pill);
}

.badge-p0 {
  background-color: var(--bg-terracotta-soft);
  color: var(--accent-terracotta);
}

.badge-p1 {
  background-color: var(--bg-amber-soft);
  color: var(--accent-amber);
}

.badge-p2 {
  background-color: var(--bg-sage-soft);
  color: var(--accent-sage);
}

.badge-p3 {
  background-color: var(--bg-subtle);
  color: var(--ink-secondary);
}

.sla-badge {
  font-size: 11.5px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: var(--radius-pill);
}

.sla-BREACHED {
  background-color: var(--bg-terracotta-soft);
  color: var(--accent-terracotta);
}

.sla-AT_RISK {
  background-color: var(--bg-amber-soft);
  color: var(--accent-amber);
}

.sla-HEALTHY,
.sla-MET {
  background-color: var(--bg-sage-soft);
  color: var(--accent-sage);
}

.link-count-pill {
  font-size: 11.5px;
  font-weight: 700;
  padding: 3px 9px;
  border-radius: var(--radius-pill);
  background-color: var(--bg-lavender-soft);
  color: var(--accent-plum);
}

.ticket-card-title {
  font-size: 14px;
  font-weight: 700;
  color: var(--ink-primary);
  line-height: 1.38;
}

.ticket-card-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 12.5px;
  color: var(--ink-muted);
  gap: 8px;
}

/* Right Detail Workspace */
.detail-scroll {
  padding: 20px 22px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.detail-hero {
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-md);
  padding: 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.detail-hero-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  flex-wrap: wrap;
}

.detail-title {
  font-family: var(--font-display);
  font-size: 28px;
  font-weight: 400;
  color: var(--ink-primary);
  margin-top: 6px;
  line-height: 1.18;
  overflow-wrap: break-word;
}

.travel-telemetry-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(175px, 1fr));
  gap: 10px;
}

.telemetry-box {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-sm);
  padding: 11px 13px;
}

.telemetry-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--ink-muted);
  margin-bottom: 3px;
}

.telemetry-value {
  font-size: 13.5px;
  font-weight: 700;
  color: var(--ink-primary);
}

/* Routing & Ownership Transfer Studio */
.routing-audit-card {
  background-color: var(--bg-volt);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-md);
  padding: 15px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}

.section-card {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-md);
  padding: 18px 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.section-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
}

.section-card-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--ink-primary);
  display: flex;
  align-items: center;
  gap: 8px;
}

.linked-cases-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 10px;
}

.linked-case-node {
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  cursor: pointer;
}

.linked-case-node:hover {
  background-color: var(--bg-subtle);
}

.copilot-box {
  background-color: var(--bg-sage-soft);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-md);
  padding: 15px 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.recipient-pill-list {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.recipient-pill {
  font-family: var(--font-mono);
  font-size: 11.5px;
  font-weight: 600;
  padding: 4px 10px;
  border-radius: var(--radius-pill);
  background-color: var(--bg-sage-soft);
  color: var(--accent-sage);
}

.comment-item {
  padding: 12px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-hairline);
  background-color: var(--bg-canvas);
}

.comment-INTERNAL_NOTE {
  background-color: var(--bg-amber-soft);
  border-color: var(--border-strong);
}

.comment-EXTERNAL_REPLY {
  background-color: var(--bg-surface);
  border-color: var(--border-strong);
}

.tab-pane {
  margin-top: 14px;
}

.insights-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(360px, 1fr));
  gap: 16px;
  margin-top: 14px;
}

.kpi-chip {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-hairline);
  border-radius: var(--radius-pill);
  padding: 6px 14px;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--ink-secondary);
}

/* Modal */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background-color: rgba(20, 20, 19, 0.45);
  backdrop-filter: blur(4px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 90;
}

.modal-card {
  width: min(680px, 94vw);
  background-color: var(--bg-surface);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-lg);
  padding: 24px 26px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  box-shadow: var(--shadow-modal);
}

.form-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 12px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.form-group.full {
  grid-column: 1 / -1;
}

.form-group label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--ink-secondary);
}

textarea.input-control {
  min-height: 80px;
  resize: vertical;
}

.toast-banner {
  position: fixed;
  bottom: 22px;
  right: 24px;
  background-color: var(--bg-obsidian);
  color: var(--ink-on-dark);
  padding: 12px 18px;
  border-radius: var(--radius-pill);
  font-size: 13px;
  font-weight: 600;
  box-shadow: var(--shadow-modal);
  z-index: 100;
}

.journey-banner.hidden,
.workspace-grid.hidden,
.tab-pane.hidden,
.modal-backdrop.hidden,
.toast-banner.hidden,
.hidden {
  display: none !important;
}

@media (max-width: 1180px) {
  .bento-overview {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  }
  .workspace-grid {
    grid-template-columns: minmax(0, 1fr);
  }
}